ISKO UK inaugural meeting of the British Chapter

In the discussion among members which arose from Alan Gilchrist's talk "If it rained knowledge..." at our inaugural meeting I was struck by the fact that research work on user behaviour on the internet - on exactly how they set about retrieving information - is thin on the ground. Some guidelines on a research project on user behaviour are urgently required.
In wondering where these guidelines might come from I thought of all the practical experience that librarians in public libraries have of user behaviour on the freely available internet pc's. Internet users in public libraries come from all types of background and some formal attempt to record their enquiry patterns would be quite possible. How to do it is the issue.